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resources:tools-software:sigmastudiov2:support [24 Jun 2020 08:34] – created John Joseph | resources:tools-software:sigmastudiov2:support [23 Oct 2023 13:42] (current) – [Download] Chiranjeevi Palle | ||
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+ | ======Support and FAQ====== | ||
+ | If you have a technical problem and you can't find a solution, you can contact for Technical Support by email: **ssplus_support@analog.com** | ||
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+ | =====FAQ===== | ||
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+ | ====Communication==== | ||
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+ | **Q: Why does the readback from target fails even though the download is successful and there is audio playback? | ||
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+ | A: When USBi is used as the communication device, the " | ||
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+ | ====Download==== | ||
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+ | **Q: Why does SigmaStudio+ throw " | ||
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+ | A: " | ||
+ | * Target application is not loaded properly. | ||
+ | * Target is executing properly. However, SigmaStudio+ is not able to read the status of the target. | ||
+ | When USBi is used as the communication device, the " | ||
+ | should be set based on the version of the hardware. " | ||
+ | the USBi board is 1.5 or later and "Pre v1.5" should be used for 1.4 or earlier versions. This property can be | ||
+ | updated using the SigmaStudio+ Property Window. Failure to set the proper version number can affect the readback | ||
+ | operation and target verification. | ||
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+ | {{: | ||
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+ | If we are using SOM-Carrier board, below settings should be configured properly. | ||
+ | * Please check whether the USBi connection is as per the below image which is connected to carrier board (brown | ||
+ | color wire should be connected near the Starting letter of SigmaStudio “S”). | ||
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+ | {{: | ||
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+ | * “SW1” switches should be in off condition on carrier board as shown in the below image. | ||
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+ | {{: | ||
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+ | For custom applications, | ||
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+ | {{: | ||
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+ | **<fc # | ||
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+ | ====Platform==== | ||
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+ | **Q: Project download on to ADSP-21489 fails when the target application is loaded from serial (SPI) flash. What is the reason?** | ||
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+ | A: On ADSP-21489, SPI Flash and USBi shares the same SPI lines. As a result, the SPI boot fails when USBi is connected. | ||
+ | * When SPI boot fails, LED 1-8 will be ON | ||
+ | * When SPI boot succeeds, LED 1 will be ON. LED 2-8 will be OFF. | ||
+ | Workaround is to disconnect the USBi, reset the board (then successful boot happens and LED1 will be ON). Now connect the USBi and download the project from SigmaStudio+. Upon successful download, you will find LED 1-4 ON. | ||
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