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--- resources:tools-software:sigmastudiov2:support [30 Jun 2020 13:03] – page updated John Joseph
+++ resources:tools-software:sigmastudiov2:support [13 Feb 2023 13:17] – FAQ updated John Joseph
@@ Line 1: / Line 1: @@
 [[resources:tools-software:sigmastudiov2|Return to the parent page]]
-=====Support=====
+======Support and FAQ======
-\\
 If you have a technical problem and you can't find a solution, you can contact for Technical Support by email: **ssplus_support@analog.com**
+\\
+\\
+=====FAQ=====
+\\
+====Communication====
+\\
+**Q: Why does the readback from target fails even though the download is successful and there is audio playback?**
+\\
+\\
+A: When USBi is used as the communication device, the "FirmwareVersion" property of the USBi in SigmaStudio+ project should be set based on the version of the hardware. "FirmwareVersion" should be set as "v1.5" when the version of the USBi board is 1.5 or later and "Pre v1.5" should be used for 1.4 or earlier versions. This property can be updated using the SigmaStudio+ Property Window. Failure to set the proper version number can affect the readback operation.
+\\
+\\
+====Download====
+\\
+**Q: Why does SigmaStudio+ throw "Target execution could not be verified" error while downloading a project, even though my target is active?**
+\\
+\\
+A: "Target execution could not be verified" indicates that SigmaStudio+ could not verify that the code has been downloaded on to the target and the target is running. This can happen primarily due to two reasons:
+  - Target application is not loaded properly.
+  - Target is executing properly. However, SigmaStudio+ is not able to read the status of the target.
+When USBi is used as the communication device, the "FirmwareVersion" property of the USBi in SigmaStudio+ project should be set based on the version of the hardware. "FirmwareVersion" should be set as "v1.5" when the version of the USBi board is 1.5 or later and "Pre v1.5" should be used for 1.4 or earlier versions. This property can be updated using the SigmaStudio+ Property Window. Failure to set the proper version number can affect the readback operation and target verification.
+\\
+\\
+====Platform====
+\\
+**Q: Project download on to ADSP-21489 fails when the target application is loaded from serial (SPI) flash. What is the reason?**
+\\
+\\
+A: On ADSP-21489, SPI Flash and USBi shares the same SPI lines. As a result, the SPI boot fails when USBi is connected.
+  * When SPI boot fails, LED 1-8 will be ON
+  * When SPI boot succeeds, LED 1 will be ON. LED 2-8 will be OFF.
+Workaround is to disconnect the USBi, reset the board (then successful boot happens and LED1 will be ON). Now connect the USBi and download the project from SigmaStudio+. Upon successful download, you will find LED 1-4 ON.

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