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| resources:tools-software:ace:knownissues [27 Feb 2020 12:41] – Added- ACEZIP failing on language issue Frank Meaney | resources:tools-software:ace:knownissues [10 Aug 2023 11:58] – IIO not working on x86 ACE Sid Balasubramanian | ||
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| You can return to the ACE WIKI Homepage here: | You can return to the ACE WIKI Homepage here: | ||
| **[[resources: | **[[resources: | ||
| + | |||
| + | ===== ACE Offline Installation, | ||
| + | |||
| + | In some cases after using the ACE offline installer on a machine that has no connection to the internet the ACE application will seem to install as expected but will not load or will close while the splash screen is loading the application. On checking the application log file you will see an error message similar to the one below: | ||
| + | |||
| + | **" | ||
| + | |||
| + | This happens when the certs on the offline machine are out of date. There are a number of things that could be in need of an update but it is most likely the intermediate cert, this can be updated easily by following these steps: | ||
| + | - Download the latest cert from here [[http:// | ||
| + | - Copy this cert to the offline machine | ||
| + | - Right click on the cert file and click " | ||
| + | - Retry the ACE application (you may need to restart the machine) | ||
| + | |||
| + | If there are still issues with the certs and the error is still occurring, you can also try the following to update all of the windows certs on an offline machine: | ||
| + | * Get the latest cert updates file for windows certs here [[http:// | ||
| + | * You need to extract or copy the STL file from the .cab file and can use Powershell of CMD to install all of the certs in the file. | ||
| + | * There are details in this article on how you can install from this file - https:// | ||
| + | |||
| + | If you are still observing the issue at this point, please contact us on ACE support at [[mailto: | ||
| ===== ACEZIP File Installation Unsuccessful Due to Security Block ===== | ===== ACEZIP File Installation Unsuccessful Due to Security Block ===== | ||
| Line 15: | Line 34: | ||
| - Retry the plug-in installation by double clicking the ACEZIP. | - Retry the plug-in installation by double clicking the ACEZIP. | ||
| + | ===== Graphing Issues ===== | ||
| + | On some machines it has been found that the ACE application is not graphing as expected. | ||
| + | If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox. | ||
| + | Also please check that the PC in question has the most UpToDate graphics driver. | ||
| + | |||
| + | {{: | ||
| + | |||
| + | |||
| + | Note: ACE will need to be restarted to reflect any changes made on this settings page. | ||
| + | | ||
| ===== High-Speed DAC Eval Boards are not discovered ===== | ===== High-Speed DAC Eval Boards are not discovered ===== | ||
| Line 29: | Line 58: | ||
| The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. | The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. | ||
| - | ^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite | + | ^Not yet supported through ACE ••• |
| - | | AD9963/61 | AD9129/19 | | + | |AD9963/61 |AD9129/19 | |
| - | | AD9148 | AD9122/ | + | |AD9148 |AD9122/ |
| - | | AD9789 | AD9135 | | + | |AD9789 |AD9135 | |
| - | | AD9993 | AD9136 | | + | |AD9993 |AD9136 | |
| - | | | AD9142A | | + | | |AD9142A | |
| - | | | AD9144 | | + | | |AD9144 | |
| - | | | AD9162/ | + | | |AD9162/ |
| - | | | AD9172/ | + | | |AD9172/ |
| - | | | AD9739A/7A | | + | | |AD9739A/7A | |
| - | | | AD9747/ | + | | |AD9747/ |
| - | | | AD9783/ | + | | |AD9783/ |
| - | | | AD9717/ | + | | |AD9717/ |
| - | | | AD9117/ | + | | |AD9117/ |
| - | | | AD9707/ | + | | |AD9707/ |
| - | | | AD9736/ | + | | |AD9736/ |
| - | | | AD9779A/ | + | | |AD9779A/ |
| - | | | AD9146 | | + | | |AD9146 | |
| - | | | AD9739/37 | | + | | |AD9739/37 | |
| - | | | AD9788/ | + | | |AD9788/ |
| - | | | AD9748/ | + | | |AD9748/ |
| - | | | AD9767/ | + | | |AD9767/ |
| \\ | \\ | ||
| Line 128: | Line 157: | ||
| </ | </ | ||
| - | Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[https:// | + | Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi>en/ |
| This was resolved in ACE version 1.14.2763.1212. | This was resolved in ACE version 1.14.2763.1212. | ||
| Line 170: | Line 199: | ||
| - | ===== ACE crash occurring when launching an ACEZIP file ===== | + | ===== ACEZIP file crashing when launched |
| In some cases when you try to open an ACEZIP file it may result in the ACE application crashing. | In some cases when you try to open an ACEZIP file it may result in the ACE application crashing. | ||
| Line 182: | Line 211: | ||
| - Click on Settings | - Click on Settings | ||
| - Click on Plug-ins | - Click on Plug-ins | ||
| - | - Click on the + sign to the right of the "" Zipped Plug-in Sources" | + | - Click on the + sign to the right of the " |
| - Under name , enter a new value eg " | - Under name , enter a new value eg " | ||
| - In the Source Column click on the box with three dots " | - In the Source Column click on the box with three dots " | ||
| Line 190: | Line 219: | ||
| - Click on " | - Click on " | ||
| - Click on the name you used in step 9 " | - Click on the name you used in step 9 " | ||
| - | - Click on Board.AD1234 | + | - Click on available plug-in eg. Board.AD1234 |
| - Click " | - Click " | ||
| - | - Click Close (The plug-in should now be available for use.) | + | - Click Close (The plug-in should now be available for use) |
| + | |||
| + | ===== IIO Controllers not being detected ===== | ||
| + | |||
| + | === Using ACE (x86) === | ||
| + | |||
| + | IIO currently does not work with ACE x86. It requires the 64-bit version of ACE. | ||
| + | |||
| + | === Visual Studio redistributables === | ||
| + | |||
| + | In certain conditions, controller boards using IIO might not be detected by ACE. You can identify this specific issue using these steps: | ||
| + | - Along with the ACE application, | ||
| + | - Press the Refresh Attached Hardware button in ACE. This will trigger a search for attached hardware and you'll see some messages in the IIOWCFServerHelper console. | ||
| + | - Your console should ideally look like this image here if you have IIO compatible hardware connected. {{: | ||
| + | - If the console only shows the text **" | ||
| + | |||
| + | Download and install the Visual Studio 2013 redistributables from here: [[https:// | ||
| + | Restart ACE after the installaion. | ||
| ===== Contact ACE Support ===== | ===== Contact ACE Support ===== | ||
| Line 203: | Line 249: | ||
| Alternatively please contact ACE support at | Alternatively please contact ACE support at | ||
| - | [[mailto:ACE.Support@Analog.com|ACE.Support@Analog.com]] | + | [[mailto:ace.portal@analog.com|ace.portal@analog.com]] |
resources/tools-software/ace/knownissues.txt · Last modified: 22 Jan 2024 14:07 by Sid Balasubramanian