Wiki

Analog Devices Wiki

English
English
简体中文
简体中文
日本語
日本語
Руccкий
Руccкий

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
Next revisionBoth sides next revision
resources:tools-software:ace:knownissues [27 Feb 2020 12:44] – update to ACEZIP file fail Frank Meaneyresources:tools-software:ace:knownissues [23 Sep 2022 15:36] – Adding known issue for offline machine certificate updates to support offline installer usage Eoin Hanrahan
Line 3: Line 3:
 You can return to the ACE WIKI Homepage here: You can return to the ACE WIKI Homepage here:
 **[[resources:tools-software:ace|ACE Homepage]]** **[[resources:tools-software:ace|ACE Homepage]]**
 +
 +===== ACE Offline Installation, Application Won't Start =====
 +
 +In some cases after using the ACE offline installer on a machine that has no connection to the internet the ACE application will seem to install as expected but will not load or will close while the splash screen is loading the application. On checking the application log file you will see an error message similar to the one below:
 +
 +**"ERROR: A certificate chain could not be built to a trusted root authority."**
 +
 +This happens when the certs on the offline machine are out of date. There are a number of things that could be in need of an update but it is most likely the intermediate cert, this can be updated easily by following these steps:
 +    - Download the latest cert from here [[http://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt|DigiCertTrustedG4CodeSigning]]
 +    - Copy this cert to the offline machine
 +    - Right click on the cert file and click "Install Certificate" in the context menu
 +    - Retry the ACE application (you may need to restart the machine)
 +
 +If there are still issues with the certs and the error is still occurring, you can also try the following to update all of the windows certs on an offline machine:
 +  * Get the latest cert updates file for windows certs here [[http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab|MSDownload authrootstl.cab]]
 +  * You need to extract or copy the STL file from the .cab file and can use Powershell of CMD to install all of the certs in the file. 
 +  * There are details in this article on how you can install from a cert file - https://www.itechtics.com/update-root-certificates/
 +
 +If you are still observing the issue at this point, please contact us on ACE support at [[mailto:ACE.Support@Analog.com|ACE.Support@Analog.com]].
  
 ===== ACEZIP File Installation Unsuccessful Due to Security Block ===== ===== ACEZIP File Installation Unsuccessful Due to Security Block =====
Line 15: Line 34:
     - Retry the plug-in installation by double clicking the ACEZIP.     - Retry the plug-in installation by double clicking the ACEZIP.
  
 +===== Graphing Issues =====
  
 +On some machines it has been found that the ACE application is not graphing as expected.
 +If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox.
 +Also please check that the PC in question has the most UpToDate graphics driver. 
 +
 +{{:resources:tools-software:ace:graphing_issue_2.png?600|}}
 +
 +
 +Note: ACE will need to be restarted to reflect any changes made on this settings page. 
 +  
 ===== High-Speed DAC Eval Boards are not discovered ===== ===== High-Speed DAC Eval Boards are not discovered =====
  
Line 29: Line 58:
 The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above.  The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. 
  
-^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^ +^Not yet supported through ACE ••• ^Supported through ACE with DPG Lite ^ 
-| AD9963/61 | AD9129/19 | +|AD9963/61 |AD9129/19 | 
-| AD9148 | AD9122/21/25 | +|AD9148 |AD9122/21/25 | 
-| AD9789 | AD9135 | +|AD9789 |AD9135 | 
-| AD9993 | AD9136 | +|AD9993 |AD9136 | 
-| | AD9142A | +| |AD9142A | 
-| | AD9144 | +| |AD9144 | 
-| | AD9162/1/3/4 | +| |AD9162/1/3/4 | 
-| | AD9172/1/3/4/5/6 | +| |AD9172/1/3/4/5/6 | 
-| | AD9739A/7A | +| |AD9739A/7A | 
-| | AD9747/6/5/3/1 | +| |AD9747/6/5/3/1 | 
-| | AD9783/81/80 | +| |AD9783/81/80 | 
-| | AD9717/16/15/14 | +| |AD9717/16/15/14 | 
-| | AD9117/16/15/14 | +| |AD9117/16/15/14 | 
-| | AD9707/06/05/04 | +| |AD9707/06/05/04 | 
-| | AD9736/35/34 | +| |AD9736/35/34 | 
-| | AD9779A/78A/76A | +| |AD9779A/78A/76A | 
-| | AD9146 | +| |AD9146 | 
-| | AD9739/37 | +| |AD9739/37 | 
-| | AD9788/87/85 | +| |AD9788/87/85 | 
-| | AD9748/44/42/40 (on DPGDownloaderLite only) | +| |AD9748/44/42/40 (on DPG Lite only) | 
-| | AD9767/65/63/09 (on DPGDownloaderLite only) |+| |AD9767/65/63/09 (on DPG Lite only) |
  
 \\ \\
Line 128: Line 157:
 </WRAP> </WRAP>
  
-Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[https://www.analog.com/en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually. +Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi>en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually. 
  
 This was resolved in ACE version 1.14.2763.1212. This was resolved in ACE version 1.14.2763.1212.
resources/tools-software/ace/knownissues.txt · Last modified: 22 Jan 2024 14:07 by Sid Balasubramanian

Page Tools