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resources:tools-software:ace:knownissues [10 Jan 2020 15:34] – [Contact ACE Support] Frank Meaney | resources:tools-software:ace:knownissues [27 Apr 2020 15:41] – [Graphing Issues] Frank Meaney | ||
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- | ====== Known Issues ====== | + | ======= Known Issues |
+ | |||
+ | You can return to the ACE WIKI Homepage here: | ||
+ | **[[resources: | ||
===== ACEZIP File Installation Unsuccessful Due to Security Block ===== | ===== ACEZIP File Installation Unsuccessful Due to Security Block ===== | ||
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- Retry the plug-in installation by double clicking the ACEZIP. | - Retry the plug-in installation by double clicking the ACEZIP. | ||
+ | ===== Graphing Issues ===== | ||
+ | On some machines it has been found that the ACE application is not graphing as expected. | ||
+ | If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox. | ||
+ | Also please check that the PC in question has the most UpToDate graphics driver. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | |||
+ | Note: ACE will need to be restarted to reflect any changes made on this settings page. | ||
+ | | ||
===== High-Speed DAC Eval Boards are not discovered ===== | ===== High-Speed DAC Eval Boards are not discovered ===== | ||
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\\ | \\ | ||
- | As of version 1.14, ACE replaces the driver | + | As of version 1.15, ACE includes an option to use ADI SDP driver |
+ | Both options can be activated by selecting the "High Speed DAC Components" | ||
+ | {{ : | ||
+ | \\ | ||
However, at this time, the High-Speed DAC Eval Boards listed below are not yet supported through ACE but through a dedicated SPI application that requires the NI VISA driver. | However, at this time, the High-Speed DAC Eval Boards listed below are not yet supported through ACE but through a dedicated SPI application that requires the NI VISA driver. | ||
- | The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not update to ACE version 1.14 or install version 1.13 available [[http:// | + | The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. |
^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^ | ^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^ | ||
- | | AD9783/81/80 | AD9129/19 | | + | | AD9963/61 | AD9129/19 | |
- | | AD9717/ | + | | AD9148 |
- | | AD9117/ | + | | AD9789 |
- | | AD9707/ | + | | AD9993 |
- | | AD9736/ | + | | | AD9142A | |
- | | AD9779A/ | + | | | AD9144 | |
- | | AD9748/ | + | | | AD9162/ |
- | | AD9148 | + | | | AD9172/ |
- | | AD9146 | + | | | AD9739A/7A | |
- | | AD9739/ | + | | | AD9747/ |
- | | AD9788/87/85 | | | + | | | AD9783/81/80 | |
- | | AD9789 | + | | | AD9717/ |
- | | AD9993 | + | | | AD9117/ |
- | | AD9963/61 | | | + | | | AD9707/ |
- | | AD9767/ | + | | | AD9736/35/34 | |
+ | | | AD9779A/ | ||
+ | | | AD9146 | | ||
+ | | | AD9739/37 | | ||
+ | | | AD9788/ | ||
+ | | | AD9748/ | ||
+ | | | AD9767/ | ||
\\ | \\ | ||
- | For ACE version 1.13 and earlier, there is a known driver conflict issue between the NI VISA driver and Keysight' | + | If the HSDAC components are not installed, there is a known driver conflict issue between the NI VISA driver and Keysight' |
\\ | \\ | ||
The same workaround may be necessary for Rhode-Schwarz VISA. | The same workaround may be necessary for Rhode-Schwarz VISA. | ||
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This issues has been fixed with the latest release of ACE, v1.15.2818.1254 | This issues has been fixed with the latest release of ACE, v1.15.2818.1254 | ||
</ | </ | ||
+ | |||
+ | |||
+ | ===== ACEZIP file crashing when launched ===== | ||
+ | |||
+ | In some cases when you try to open an ACEZIP file it may result in the ACE application crashing. | ||
+ | |||
+ | If this happens, follow these steps to add the plug-in within the ACE application. | ||
+ | - Open ACE | ||
+ | - Click on Plug-In MarketPlace (Plug-in manager) | ||
+ | - Click on Installed Packages | ||
+ | - Enter the name of the plug-in to the search box eg. AD1234 | ||
+ | - If the plug-in is found then Select it and click " | ||
+ | - Click on Settings | ||
+ | - Click on Plug-ins | ||
+ | - Click on the + sign to the right of the " | ||
+ | - Under name , enter a new value eg " | ||
+ | - In the Source Column click on the box with three dots " | ||
+ | - When the pop-up opens find and select the ACEZIP file | ||
+ | - Click open (This will now have created a new Zipped Plug-in source ) | ||
+ | - Click Ok to return to the " | ||
+ | - Click on " | ||
+ | - Click on the name you used in step 9 " | ||
+ | - Click on available plug-in eg. Board.AD1234 | ||
+ | - Click " | ||
+ | - Click Close (The plug-in should now be available for use) | ||
===== Contact ACE Support ===== | ===== Contact ACE Support ===== | ||
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This will generate an email to the ACE support team (and attach any relevant diagnostic files) | This will generate an email to the ACE support team (and attach any relevant diagnostic files) | ||
+ | {{: | ||
Alternatively please contact ACE support at | Alternatively please contact ACE support at |