Differences

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--- resources:tools-software:ace:knownissues [12 Dec 2019 12:23] – Added -ACE Version Updater not working Frank Meaney
+++ resources:tools-software:ace:knownissues [23 Sep 2022 15:36] – Adding known issue for offline machine certificate updates to support offline installer usage Eoin Hanrahan
@@ Line 1: / Line 1: @@
-====== Known Issues ======
+======= Known Issues (ACE Software) ======
+You can return to the ACE WIKI Homepage here:
+**[[resources:tools-software:ace|ACE Homepage]]**
+===== ACE Offline Installation, Application Won't Start =====
+In some cases after using the ACE offline installer on a machine that has no connection to the internet the ACE application will seem to install as expected but will not load or will close while the splash screen is loading the application. On checking the application log file you will see an error message similar to the one below:
+**"ERROR: A certificate chain could not be built to a trusted root authority."**
+This happens when the certs on the offline machine are out of date. There are a number of things that could be in need of an update but it is most likely the intermediate cert, this can be updated easily by following these steps:
+    - Download the latest cert from here [[http://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt|DigiCertTrustedG4CodeSigning]]
+    - Copy this cert to the offline machine
+    - Right click on the cert file and click "Install Certificate" in the context menu
+    - Retry the ACE application (you may need to restart the machine)
+If there are still issues with the certs and the error is still occurring, you can also try the following to update all of the windows certs on an offline machine:
+  * Get the latest cert updates file for windows certs here [[http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab|MSDownload authrootstl.cab]]
+  * You need to extract or copy the STL file from the .cab file and can use Powershell of CMD to install all of the certs in the file.
+  * There are details in this article on how you can install from a cert file - https://www.itechtics.com/update-root-certificates/
+If you are still observing the issue at this point, please contact us on ACE support at [[mailto:ACE.Support@Analog.com|ACE.Support@Analog.com]].
 ===== ACEZIP File Installation Unsuccessful Due to Security Block =====
@@ Line 12: / Line 34: @@
     - Retry the plug-in installation by double clicking the ACEZIP.
+===== Graphing Issues =====
-===== ACE Version Updater not working =====
+On some machines it has been found that the ACE application is not graphing as expected.
+If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox.
+Also please check that the PC in question has the most UpToDate graphics driver.
-Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE.
+{{:resources:tools-software:ace:graphing_issue_2.png?600|}}
-If this happens, simply download the latest version of ACE from the Analog Website and install manually.
-This was resolved in ACE version 1.14.2763.1212.
+Note: ACE will need to be restarted to reflect any changes made on this settings page.
 ===== High-Speed DAC Eval Boards are not discovered =====
@@ Line 26: / Line 50: @@
 \\
-As of version 1.14, ACE replaces the driver of the on-board controller to avoid any of the conflicts with VISA drivers listed below and installs the DPGDownloaderLite application to replace the High-Speed DAC Software Suite.
+As of version 1.15, ACE includes an option to use ADI SDP driver for the on-board USB controller to avoid any of the conflicts with VISA drivers listed below and another option to install the DPG Lite application to replace the High-Speed DAC Software Suite.
+Both options can be activated by selecting the "High Speed DAC Components" option upon installation:
+{{ :resources:tools-software:ace:hsdac_install.png?nolink&400 |}}
+\\
 However, at this time, the High-Speed DAC Eval Boards listed below are not yet supported through ACE but through a dedicated SPI application that requires the NI VISA driver.
-The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not update to ACE version 1.14 or install version 1.13 available [[http://swdownloads.analog.com/ACE/ACEInstall_1.13.2728.1194.exe|here]].
+The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above.
-^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^
+^Not yet supported through ACE ••• ^Supported through ACE with DPG Lite ^
-| AD9783/81/80 | AD9129/19 |
+|AD9963/61 |AD9129/19 |
-| AD9717/16/15/14 | AD9122/21/25 |
+|AD9148 |AD9122/21/25 |
-| AD9117/16/15/14 | AD9135 |
+|AD9789 |AD9135 |
-| AD9707/06/05/04 | AD9136 |
+|AD9993 |AD9136 |
-| AD9736/35/34 | AD9142A |
+| |AD9142A |
-| AD9779A/78A/76A | AD9144 |
+| |AD9144 |
-| AD9748/44/42/40 | AD9162/1/3/4 |
+| |AD9162/1/3/4 |
-| AD9148 | AD9172/1/3/4/5/6 |
+| |AD9172/1/3/4/5/6 |
-| AD9146 | AD9739A/7A |
+| |AD9739A/7A |
-| AD9739/37 | AD9747/6/5/3/1 |
+| |AD9747/6/5/3/1 |
-| AD9788/87/85 | |
+| |AD9783/81/80 |
-| AD9789 | |
+| |AD9717/16/15/14 |
-| AD9993 | |
+| |AD9117/16/15/14 |
-| AD9963/61 | |
+| |AD9707/06/05/04 |
-| AD9767/65/63/09 | |
+| |AD9736/35/34 |
+| |AD9779A/78A/76A |
+| |AD9146 |
+| |AD9739/37 |
+| |AD9788/87/85 |
+| |AD9748/44/42/40 (on DPG Lite only) |
+| |AD9767/65/63/09 (on DPG Lite only) |
 \\
-For ACE version 1.13 and earlier, there is a known driver conflict issue between the NI VISA driver and Keysight's VISA driver (used for automation of equipment). To work around this, try setting the Keysight VISA driver as the secondary VISA driver. This can be done with the Keysight installer. If this doesn't work, you may need to uninstall the Keysight Driver.\\
+If the HSDAC components are not installed, there is a known driver conflict issue between the NI VISA driver and Keysight's VISA driver (used for automation of equipment). To work around this, try setting the Keysight VISA driver as the secondary VISA driver. This can be done with the Keysight installer. If this doesn't work, you may need to uninstall the Keysight Driver.\\
 \\
 The same workaround may be necessary for Rhode-Schwarz VISA.
@@ Line 117: / Line 150: @@
   - Check the box "Replace all child object..." {{ :resources:tools-software:ace:knownissues.advancedfilepermissions.png |}}
   - Click Apply
+===== ACE Version Updater not working =====
+<WRAP center round info 60%>
+This issue only affects ACE Version 1.13
+</WRAP>
+Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi>en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually.
+This was resolved in ACE version 1.14.2763.1212.
 ===== ACE Crashes on Startup after Update =====
@@ Line 152: / Line 197: @@
 This issues has been fixed with the latest release of ACE, v1.15.2818.1254
 </note>
+===== ACEZIP file crashing when launched =====
+In some cases when you try to open an ACEZIP file it may result in the ACE application crashing.
+If this happens, follow these steps to add the plug-in within the ACE application.
+  - Open ACE
+  - Click on Plug-In MarketPlace (Plug-in manager)
+  - Click on Installed Packages
+  - Enter the name of the plug-in to the search box eg. AD1234
+  - If the plug-in is found then Select it and click "Uninstall Selected"
+  - Click on Settings
+  - Click on Plug-ins
+  - Click on the + sign to the right of the "Zipped Plug-in Sources"
+  - Under name , enter a new value eg "NewSource"
+  - In the Source Column click on the box with three dots  "...".
+  - When the pop-up opens find and select the ACEZIP file
+  - Click open (This will now have created a new Zipped Plug-in source )
+  - Click Ok to return to the "Plug-in Manager"
+  - Click on "Available Packages "
+  - Click on the name you used in step 9 "NewSource"
+  - Click on available plug-in eg. Board.AD1234
+  - Click "Install Selected"
+  - Click Close (The plug-in should now be available for use)
+===== Contact ACE Support =====
+<note important>
+If the above solutions do not resolve your issue, then please use the "Report Issue" function from the ACE menu.
+This will generate an email to the ACE support team (and attach any relevant diagnostic files)
+{{:resources:tools-software:ace:ace_report_issue.png?200|}}
+Alternatively please contact ACE support at
+[[mailto:ACE.Support@Analog.com|ACE.Support@Analog.com]]
+</note>

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