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--- resources:eval:user-guides:ad-freqcvt1-ebz:help_and_support [09 Feb 2016 16:13] – created Charly El-Khoury
+++ resources:eval:user-guides:ad-freqcvt1-ebz:help_and_support [10 Feb 2017 19:50] (current) – include the page, don't copy/paste Robin Getz
@@ Line 1: / Line 1: @@
 ====== Help and Support for the AD-FREQCVT1-EBZ, AD-FMCOMMS3-EBZ, AD-FMCOMMS4-EBZ, AD-FMCOMMS5-EBZ ======
-If you have any questions regarding the AD-FREQCVT1-EBZ, AD-FMCOMMS3-EBZ, AD-FMCOMMS4-EBZ, AD-FMCOMMS5-EBZ board or are experiencing any problems while using the board or following the user guides feel free to ask us a question. Questions can be asked on our [[ez>community|EngineerZone support community]]. Calling on the phone, emailing someone directly, will only cause things to get answered in much slower manner.
+{{page>../ad-fmcomms2-ebz/help_and_support}}
-Why EngineerZone? Why can't I get one-on-one email/phone support on the AD9361? The AD9361 is a very complex part - it has over one thousand (1000) different registers with little way to understand (other than experience, and staring at things a long time) what is going on inside the part. The working system crosses many domains (RF, FIR Filter Design, driver software, HDL, user applications). One single person can't understand the entire thing, so a single email, which is forwarded around to multiple places actually takes longer to get questions answered (and has a higher chance of getting lost), than posting them on EngineerZone (Where things are tracked, and closed). Having experts in the field monitor the EngineerZone is a better use of everyone's time, and questions are actually answered faster for those asking. Please use it.
-When asking a question please take the time to give a detailed description of your problem. Always include on which carrier platform (ZC706? Zed, etc) you are currently using the card. If you are experiencing a problem please state the steps you have executed, the result you expected you would get and the result you actually got. By doing so you enable us to provide you precise and detailed answers in a timely manner.
-Before asking questions please also take the time to check if somebody else already asked the same question and already got an answer. Please make sure you ask in these forums. EngineerZone is a big place, with lots of places to post questions, and it's possible to ask a question in the wrong place, where no one familiar with these boards/parts/software monitors things, and it will go unanswered forever. Don't get mad if this happens. The problem is between the chair and the keyboard (you). If you are posting in the right place, and the question is unanswered for a few working days, please bump the thread (we are human, and sometimes miss things).
-==== HDL / Hardware Questions ====
-For questions regarding the AD-FREQCVT1-EBZ or AD-FMCOMMS3-EBZ or AD-FMCOMMS4-EBZ hardware or the HDL reference design please state them in the [[ez>community/fpga|FPGA Reference Designs]] sub-community. If you have questions about the tools, please go ask the tools vendors:
-  * [[http://forums.xilinx.com/|Xilinx Forums]]
-  * [[http://www.alteraforums.com/|Altera Forums]]
-==== Linux Driver or Application Questions ====
-For questions regarding the the ADI Linux distribution (which is based [[https://www.linaro.org/|Linaro]] with [[http://www.xfce.org/|Xfce]] desktop), the Linux drivers, or the device trees for the AD9361 or AD9364 based platforms, please use the [[ez>community/linux-device-drivers/linux-software-drivers|Linux Software Drivers]] sub-community.
-If you have generic userspace questions (//how do I use a standard linux tool//), we should suggest to use your favorite [[http://www.google.com/|search tool]] to find that tool/utility/application support method (some use email, some use web). If you think you have found a bug specific to ARM, please [[https://support.linaro.org/home|report this upstream]].
-==== No-OS Questions ====
-For questions regarding the no-OS drivers for AD9361 or AD9364, please use the [[ez>community/linux-device-drivers/microcontroller-no-os-drivers|Microcontroller and No-OS Driver]] sub-community.
-==== General AD9361 Questions ====
-Questions about the AD9361 or AD9364, please use the [[ez>community/wide-band-rf-transceivers/design-support|AD9361]] sub-community.
-Detailed documentation on the AD9361 device can be found at:
-[[adi>en/rfif-components/rfif-transceivers/products/AD9361-Integrated-RF-Agile-Transceiver-Design-Res/fca.html|AD9361 Design support package]]
-==== AD9361/4 FIR Filter Wizard ====
-Questions about the [[./software/filters|AD936x FIR Filter Wizard]] can be asked on [[ez>community/linux-device-drivers/microcontroller-no-os-drivers|Analog Devices Filter Wizard Support support]].
-==== MATLAB/Simulink/SimRF Questions ====
-Questions about the MathWorks provided AD9361 simRF model, or the FMCOMMS2/3/4/5 Hardware support package can be asked either:
-  * [[mw>adi-rf|MathWorks information page]]
-  * [[mw>hardware-support/request-hardware-support.html|MathWorks Hardware Support]]
-Questions about the Analog Devices provided Filter Wizard, or streaming system object, or Board Support Package can be asked:
-  * [[ez>community/fpga|Analog Devices MATLAB/Simulink support]]
-==== GNURadio  ====
-Questions about using the FMCOMMS2/3/4/5 boards and GNURadio either on a host or on the ARM target, can be asked on Analog Devices' [[ez>community/linux-device-drivers/linux-software-drivers|Linux Software Drivers]] sub-community. Generic questions about GNURadio should be asked on their [[https://gnuradio.org/redmine/projects/gnuradio/wiki/MailingLists|mailing list]].
-===== Bugs / Feature Requests =====
-If you think you have a bug to report, the best place to to this is the Engineerzone (above). This way we can discuss if the bug is a bug, or a feature request, or just missing documentation.
-If you think you have a real bug, where you have developed a real fix (first - thanks), feel free to:
-  - post something on engineerzone
-  - post something on the github issue tracker
-  - [[https://help.github.com/articles/fork-a-repo/|Fork]] the github repository, and fix it, and then send a pull request
-Either is OK with us.
-====== More info ======
-For more information also check:
-  * [[http://www.vita.com/fmc|VITA's FMC info]]
-  * [[adi>AD-FREQCVT1-EBZ]]
-  * [[adi>AD-FMCOMMS3-EBZ]]
-  * [[adi>AD-FMCOMMS4-EBZ]]
-  * [[adi>AD-FMCOMMS5-EBZ]]
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