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resources:tools-software:ace:knownissues [20 Feb 2020 15:54]
Eoin Hanrahan
resources:tools-software:ace:knownissues [30 Jun 2021 13:54] (current)
Ciaran Watterson
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     - Retry the plug-in installation by double clicking the ACEZIP.     - Retry the plug-in installation by double clicking the ACEZIP.
  
 +===== Graphing Issues =====
  
 +On some machines it has been found that the ACE application is not graphing as expected.
 +If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox.
 +Also please check that the PC in question has the most UpToDate graphics driver. ​
 +
 +{{:​resources:​tools-software:​ace:​graphing_issue_2.png?​600|}}
 +
 +
 +Note: ACE will need to be restarted to reflect any changes made on this settings page. 
 +  ​
 ===== High-Speed DAC Eval Boards are not discovered ===== ===== High-Speed DAC Eval Boards are not discovered =====
  
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 The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. ​ The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. ​
  
-^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ​+^Not yet supported through ACE ••• ​^Supported through ACE with DPG Lite 
-| AD9963/61 | AD9129/19 | +|AD9963/61 |AD9129/19 | 
-| AD9148 | AD9122/​21/​25 | +|AD9148 |AD9122/​21/​25 | 
-| AD9789 | AD9135 | +|AD9789 |AD9135 | 
-| AD9993 | AD9136 | +|AD9993 |AD9136 | 
-| | AD9142A | +| |AD9142A | 
-| | AD9144 | +| |AD9144 | 
-| | AD9162/​1/​3/​4 | +| |AD9162/​1/​3/​4 | 
-| | AD9172/​1/​3/​4/​5/​6 | +| |AD9172/​1/​3/​4/​5/​6 | 
-| | AD9739A/7A | +| |AD9739A/7A | 
-| | AD9747/​6/​5/​3/​1 | +| |AD9747/​6/​5/​3/​1 | 
-| | AD9783/​81/​80 | +| |AD9783/​81/​80 | 
-| | AD9717/​16/​15/​14 | +| |AD9717/​16/​15/​14 | 
-| | AD9117/​16/​15/​14 | +| |AD9117/​16/​15/​14 | 
-| | AD9707/​06/​05/​04 | +| |AD9707/​06/​05/​04 | 
-| | AD9736/​35/​34 | +| |AD9736/​35/​34 | 
-| | AD9779A/​78A/​76A | +| |AD9779A/​78A/​76A | 
-| | AD9146 | +| |AD9146 | 
-| | AD9739/37 | +| |AD9739/37 | 
-| | AD9788/​87/​85 | +| |AD9788/​87/​85 | 
-| | AD9748/​44/​42/​40 (on DPGDownloaderLite ​only) | +| |AD9748/​44/​42/​40 (on DPG Lite only) | 
-| | AD9767/​65/​63/​09 (on DPGDownloaderLite ​only) |+| |AD9767/​65/​63/​09 (on DPG Lite only) |
  
 \\ \\
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 </​WRAP>​ </​WRAP>​
  
-Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[https://​www.analog.com/​en/​design-center/​evaluation-hardware-and-software/​ace-software.html|Analog Website]] and install manually. ​+Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi>en/​design-center/​evaluation-hardware-and-software/​ace-software.html|Analog Website]] and install manually. ​
  
 This was resolved in ACE version 1.14.2763.1212. This was resolved in ACE version 1.14.2763.1212.
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 This issues has been fixed with the latest release of ACE, v1.15.2818.1254 This issues has been fixed with the latest release of ACE, v1.15.2818.1254
 </​note>​ </​note>​
 +
 +
 +===== ACEZIP file crashing when launched =====
 +
 +In some cases when you try to open an ACEZIP file it may result in the ACE application crashing. ​
 +
 +If this happens, follow these steps to add the plug-in within the ACE application.
 +  - Open ACE 
 +  - Click on Plug-In MarketPlace (Plug-in manager)
 +  - Click on Installed Packages ​
 +  - Enter the name of the plug-in to the search box eg. AD1234
 +  - If the plug-in is found then Select it and click "​Uninstall Selected"​
 +  - Click on Settings ​
 +  - Click on Plug-ins ​
 +  - Click on the + sign to the right of the "​Zipped Plug-in Sources" ​
 +  - Under name , enter a new value eg "​NewSource"​
 +  - In the Source Column click on the box with three dots  "​..."​.
 +  - When the pop-up opens find and select the ACEZIP file  ​
 +  - Click open (This will now have created a new Zipped Plug-in source )
 +  - Click Ok to return to the "​Plug-in Manager" ​
 +  - Click on "​Available Packages "
 +  - Click on the name you used in step 9 "​NewSource"​
 +  - Click on available plug-in eg. Board.AD1234
 +  - Click "​Install Selected" ​
 +  - Click Close (The plug-in should now be available for use)
  
 ===== Contact ACE Support ===== ===== Contact ACE Support =====
resources/tools-software/ace/knownissues.1582210475.txt.gz · Last modified: 20 Feb 2020 15:54 by Eoin Hanrahan