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--- resources:tools-software:ace:knownissues [27 Apr 2020 15:41] – [Graphing Issues] Frank Meaney
+++ resources:tools-software:ace:knownissues [22 Jan 2024 14:07] (current) – [IIO Controllers not being detected] Sid Balasubramanian
@@ Line 3: / Line 3: @@
 You can return to the ACE WIKI Homepage here:
 **[[resources:tools-software:ace|ACE Homepage]]**
+===== ACE Offline Installation, Application Won't Start =====
+In some cases after using the ACE offline installer on a machine that has no connection to the internet the ACE application will seem to install as expected but will not load or will close while the splash screen is loading the application. On checking the application log file you will see an error message similar to the one below:
+**"ERROR: A certificate chain could not be built to a trusted root authority."**
+This happens when the certs on the offline machine are out of date. There are a number of things that could be in need of an update but it is most likely the intermediate cert, this can be updated easily by following these steps:
+    - Download the latest cert from here [[http://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt|DigiCertTrustedG4CodeSigning]]
+    - Copy this cert to the offline machine
+    - Right click on the cert file and click "Install Certificate" in the context menu
+    - Retry the ACE application (you may need to restart the machine)
+If there are still issues with the certs and the error is still occurring, you can also try the following to update all of the windows certs on an offline machine:
+  * Get the latest cert updates file for windows certs here [[http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab|MSDownload authrootstl.cab]]
+  * You need to extract or copy the STL file from the .cab file and can use Powershell of CMD to install all of the certs in the file.
+  * There are details in this article on how you can install from this file - https://www.itechtics.com/update-root-certificates/
+If you are still observing the issue at this point, please contact us on ACE support at [[mailto:ace.portal@analog.com|ace.portal@analog.com]].
 ===== ACEZIP File Installation Unsuccessful Due to Security Block =====
@@ Line 39: / Line 58: @@
 The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above.
-^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^
+^Not yet supported through ACE ••• ^Supported through ACE with DPG Lite ^
-| AD9963/61 | AD9129/19 |
+|AD9963/61 |AD9129/19 |
-| AD9148 | AD9122/21/25 |
+|AD9148 |AD9122/21/25 |
-| AD9789 | AD9135 |
+|AD9789 |AD9135 |
-| AD9993 | AD9136 |
+|AD9993 |AD9136 |
-| | AD9142A |
+| |AD9142A |
-| | AD9144 |
+| |AD9144 |
-| | AD9162/1/3/4 |
+| |AD9162/1/3/4 |
-| | AD9172/1/3/4/5/6 |
+| |AD9172/1/3/4/5/6 |
-| | AD9739A/7A |
+| |AD9739A/7A |
-| | AD9747/6/5/3/1 |
+| |AD9747/6/5/3/1 |
-| | AD9783/81/80 |
+| |AD9783/81/80 |
-| | AD9717/16/15/14 |
+| |AD9717/16/15/14 |
-| | AD9117/16/15/14 |
+| |AD9117/16/15/14 |
-| | AD9707/06/05/04 |
+| |AD9707/06/05/04 |
-| | AD9736/35/34 |
+| |AD9736/35/34 |
-| | AD9779A/78A/76A |
+| |AD9779A/78A/76A |
-| | AD9146 |
+| |AD9146 |
-| | AD9739/37 |
+| |AD9739/37 |
-| | AD9788/87/85 |
+| |AD9788/87/85 |
-| | AD9748/44/42/40 (on DPGDownloaderLite only) |
+| |AD9748/44/42/40 (on DPG Lite only) |
-| | AD9767/65/63/09 (on DPGDownloaderLite only) |
+| |AD9767/65/63/09 (on DPG Lite only) |
 \\
@@ Line 138: / Line 157: @@
 </WRAP>
-Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[https://www.analog.com/en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually.
+Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi>en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually.
 This was resolved in ACE version 1.14.2763.1212.
@@ Line 203: / Line 222: @@
   - Click "Install Selected"
   - Click Close (The plug-in should now be available for use)
+===== IIO Controllers not being detected =====
+=== Using ACE (x86) ===
+IIO currently does not work with ACE x86. It requires the 64-bit version of ACE.
+=== IIO WCF Wrapper ===
+If you're having issues with IIO controllers and are seeing a console application opening up along with ACE called IIOWCFServerHelper or LibIIO WCF Server, you might be running older versions of the IIO packages and can possibly encounter issues when loading plugins.
+{{:resources:tools-software:ace:iiowrapperdetecteddevice.png?direct&600|}}
+To resolve this, you'll need to update your packages using the ACE plugin manager.
+  - Open ACE and navigate to the **Plug-in Manager** using the sidebar on the left.
+  - Click on the **Available Updates** tab.
+  - Click Update All and wait for the process to complete. Restart ACE if you're prompted to do so.
+  - Repeat the process one more time to make sure all packages are updated.
+=== Visual Studio redistributables ===
+Visual Studio 2013 redistributables are required for IIO controllers to be detected in ACE. If your IIO controller isn't being detected try downloading the redistributables from here: [[https://www.microsoft.com/en-us/download/details.aspx?id=40784]].
+Restart ACE after the installaion.
 ===== Contact ACE Support =====
@@ Line 213: / Line 257: @@
 Alternatively please contact ACE support at
-[[mailto:ACE.Support@Analog.com|ACE.Support@Analog.com]]
+[[mailto:ace.portal@analog.com|ace.portal@analog.com]]

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