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--- resources:tools-software:ace:knownissues [23 Jan 2020 20:14] – [High-Speed DAC Eval Boards are not discovered] Max Lehuraux
+++ resources:tools-software:ace:knownissues [03 Jan 2021 21:46] – fix links Robin Getz
@@ Line 1: / Line 1: @@
 ======= Known Issues (ACE Software) ======
+You can return to the ACE WIKI Homepage here:
+**[[resources:tools-software:ace|ACE Homepage]]**
 ===== ACEZIP File Installation Unsuccessful Due to Security Block =====
@@ Line 12: / Line 15: @@
     - Retry the plug-in installation by double clicking the ACEZIP.
+===== Graphing Issues =====
+On some machines it has been found that the ACE application is not graphing as expected.
+If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox.
+Also please check that the PC in question has the most UpToDate graphics driver.
+{{:resources:tools-software:ace:graphing_issue_2.png?600|}}
+Note: ACE will need to be restarted to reflect any changes made on this settings page.
 ===== High-Speed DAC Eval Boards are not discovered =====
@@ Line 18: / Line 31: @@
 \\
-As of version 1.14, ACE includes an option to use ADI SDP driver for the on-board USB controller to avoid any of the conflicts with VISA drivers listed below and another option to install the DPG Lite application to replace the High-Speed DAC Software Suite.
+As of version 1.15, ACE includes an option to use ADI SDP driver for the on-board USB controller to avoid any of the conflicts with VISA drivers listed below and another option to install the DPG Lite application to replace the High-Speed DAC Software Suite.
 Both options can be activated by selecting the "High Speed DAC Components" option upon installation:
 {{ :resources:tools-software:ace:hsdac_install.png?nolink&400 |}}
@@ Line 50: / Line 63: @@
 \\
-For ACE version 1.13 and earlier, there is a known driver conflict issue between the NI VISA driver and Keysight's VISA driver (used for automation of equipment). To work around this, try setting the Keysight VISA driver as the secondary VISA driver. This can be done with the Keysight installer. If this doesn't work, you may need to uninstall the Keysight Driver.\\
+If the HSDAC components are not installed, there is a known driver conflict issue between the NI VISA driver and Keysight's VISA driver (used for automation of equipment). To work around this, try setting the Keysight VISA driver as the secondary VISA driver. This can be done with the Keysight installer. If this doesn't work, you may need to uninstall the Keysight Driver.\\
 \\
 The same workaround may be necessary for Rhode-Schwarz VISA.
@@ Line 125: / Line 138: @@
 </WRAP>
-Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[https://www.analog.com/en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually.
+Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi>en/design-center/evaluation-hardware-and-software/ace-software.html|Analog Website]] and install manually.
 This was resolved in ACE version 1.14.2763.1212.
@@ Line 165: / Line 178: @@
 This issues has been fixed with the latest release of ACE, v1.15.2818.1254
 </note>
+===== ACEZIP file crashing when launched =====
+In some cases when you try to open an ACEZIP file it may result in the ACE application crashing.
+If this happens, follow these steps to add the plug-in within the ACE application.
+  - Open ACE
+  - Click on Plug-In MarketPlace (Plug-in manager)
+  - Click on Installed Packages
+  - Enter the name of the plug-in to the search box eg. AD1234
+  - If the plug-in is found then Select it and click "Uninstall Selected"
+  - Click on Settings
+  - Click on Plug-ins
+  - Click on the + sign to the right of the "Zipped Plug-in Sources"
+  - Under name , enter a new value eg "NewSource"
+  - In the Source Column click on the box with three dots  "...".
+  - When the pop-up opens find and select the ACEZIP file
+  - Click open (This will now have created a new Zipped Plug-in source )
+  - Click Ok to return to the "Plug-in Manager"
+  - Click on "Available Packages "
+  - Click on the name you used in step 9 "NewSource"
+  - Click on available plug-in eg. Board.AD1234
+  - Click "Install Selected"
+  - Click Close (The plug-in should now be available for use)
 ===== Contact ACE Support =====

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