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resources:tools-software:ace:knownissues [23 Aug 2019 19:45] – [High-Speed DAC Eval Boards are not discovered] Max Lehuraux | resources:tools-software:ace:knownissues [03 Jan 2021 21:46] – fix links Robin Getz | ||
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- | ====== Known Issues ====== | + | ======= Known Issues |
+ | |||
+ | You can return to the ACE WIKI Homepage here: | ||
+ | **[[resources: | ||
===== ACEZIP File Installation Unsuccessful Due to Security Block ===== | ===== ACEZIP File Installation Unsuccessful Due to Security Block ===== | ||
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- Retry the plug-in installation by double clicking the ACEZIP. | - Retry the plug-in installation by double clicking the ACEZIP. | ||
+ | ===== Graphing Issues ===== | ||
+ | On some machines it has been found that the ACE application is not graphing as expected. | ||
+ | If this occurs then open the settings tab in ACE and toggle the “Use Hardware Acceleration” checkbox. | ||
+ | Also please check that the PC in question has the most UpToDate graphics driver. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | |||
+ | Note: ACE will need to be restarted to reflect any changes made on this settings page. | ||
+ | | ||
===== High-Speed DAC Eval Boards are not discovered ===== | ===== High-Speed DAC Eval Boards are not discovered ===== | ||
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\\ | \\ | ||
- | As of version 1.14, ACE replaces the driver | + | As of version 1.15, ACE includes an option to use ADI SDP driver |
+ | Both options can be activated by selecting the "High Speed DAC Components" | ||
+ | {{ : | ||
+ | \\ | ||
However, at this time, the High-Speed DAC Eval Boards listed below are not yet supported through ACE but through a dedicated SPI application that requires the NI VISA driver. | However, at this time, the High-Speed DAC Eval Boards listed below are not yet supported through ACE but through a dedicated SPI application that requires the NI VISA driver. | ||
- | The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not update to ACE version 1.14 or install version 1.13 available [[http:// | + | The recommended action if you are actively using these High-Speed DAC Eval Boards with dedicated SPI applications is to not select the options discussed above. |
^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^ | ^ Not yet supported through ACE ^ Supported through ACE with DPGDownloaderLite ^ | ||
- | | AD9783/81/80 | AD9129/19 | | + | | AD9963/61 | AD9129/19 | |
- | | AD9717/ | + | | AD9148 |
- | | AD9117/ | + | | AD9789 |
- | | AD9707/ | + | | AD9993 |
- | | AD9736/ | + | | | AD9142A | |
- | | AD9779A/ | + | | | AD9144 | |
- | | AD9748/ | + | | | AD9162/ |
- | | AD9148 | + | | | AD9172/ |
- | | AD9146 | + | | | AD9739A/7A | |
- | | AD9739/ | + | | | AD9747/ |
- | | AD9788/87/85 | | | + | | | AD9783/81/80 | |
- | | AD9789 | + | | | AD9717/ |
- | | AD9993 | + | | | AD9117/ |
- | | AD9963/61 | | | + | | | AD9707/ |
- | | AD9767/ | + | | | AD9736/35/34 | |
+ | | | AD9779A/ | ||
+ | | | AD9146 | | ||
+ | | | AD9739/37 | | ||
+ | | | AD9788/ | ||
+ | | | AD9748/ | ||
+ | | | AD9767/ | ||
\\ | \\ | ||
- | For ACE version 1.13 and earlier, there is a known driver conflict issue between the NI VISA driver and Keysight' | + | If the HSDAC components are not installed, there is a known driver conflict issue between the NI VISA driver and Keysight' |
\\ | \\ | ||
The same workaround may be necessary for Rhode-Schwarz VISA. | The same workaround may be necessary for Rhode-Schwarz VISA. | ||
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- Check the box " | - Check the box " | ||
- Click Apply | - Click Apply | ||
+ | |||
+ | |||
+ | ===== ACE Version Updater not working ===== | ||
+ | <WRAP center round info 60%> | ||
+ | This issue only affects ACE Version 1.13 | ||
+ | </ | ||
+ | |||
+ | Some of the earlier versions of ACE Release 1.13 had an issue where the ACE updater was not detecting and downloading the latest version of ACE. If this happens, simply download the latest version of ACE from the [[adi> | ||
+ | |||
+ | This was resolved in ACE version 1.14.2763.1212. | ||
+ | |||
+ | |||
+ | |||
+ | ===== ACE Crashes on Startup after Update ===== | ||
+ | <note tip> | ||
+ | This issues has been fixed with the latest release of ACE, v1.15.2818.1254 | ||
+ | </ | ||
+ | |||
+ | When updating from an older version of ACE there is an issue that can cause ACE to crash on startup. ACE can crash with one of the two following errors present in the exception.txt or AppTrace.log application log files: | ||
+ | |||
+ | <note important> | ||
+ | | ||
+ | | ||
+ | at AnalogDevices.Csa.UI.Themes.ThemeSelector.ApplyPreferredTheme() | ||
+ | at AnalogDevices.Csa.App.Wpf.CsaApplication..ctor() | ||
+ | at AnalogDevices.Csa.App.Wpf.Program.Main() | ||
+ | </ | ||
+ | |||
+ | <note important> | ||
+ | | ||
+ | </ | ||
+ | |||
+ | This occurs because of a missing user setting when moving from older versions of ACE. This should not occur if you perform a scrub uninstall prior to updating the software, if you are updating from a version of ACE higher than v1.12 or if you are installing ACE for the first time. | ||
+ | |||
+ | The issue will not occur with the latest update of ACE, however if you are already experiencing this and need to resolve it in order for ACE to start, follow the steps below: | ||
+ | - Ensure ACE is not running | ||
+ | - Open the AnalogDevices folder in LocalAppData (C: | ||
+ | - Open the ACE folder | ||
+ | - Open the UserSettings folder | ||
+ | - Delete the Configuration.Settings.xml file | ||
+ | - Restart ACE | ||
+ | |||
+ | This will fix the startup issue and allow ACE to generate a new complete user settings file. | ||
+ | |||
+ | <note tip> | ||
+ | This issues has been fixed with the latest release of ACE, v1.15.2818.1254 | ||
+ | </ | ||
+ | |||
+ | |||
+ | ===== ACEZIP file crashing when launched ===== | ||
+ | |||
+ | In some cases when you try to open an ACEZIP file it may result in the ACE application crashing. | ||
+ | |||
+ | If this happens, follow these steps to add the plug-in within the ACE application. | ||
+ | - Open ACE | ||
+ | - Click on Plug-In MarketPlace (Plug-in manager) | ||
+ | - Click on Installed Packages | ||
+ | - Enter the name of the plug-in to the search box eg. AD1234 | ||
+ | - If the plug-in is found then Select it and click " | ||
+ | - Click on Settings | ||
+ | - Click on Plug-ins | ||
+ | - Click on the + sign to the right of the " | ||
+ | - Under name , enter a new value eg " | ||
+ | - In the Source Column click on the box with three dots " | ||
+ | - When the pop-up opens find and select the ACEZIP file | ||
+ | - Click open (This will now have created a new Zipped Plug-in source ) | ||
+ | - Click Ok to return to the " | ||
+ | - Click on " | ||
+ | - Click on the name you used in step 9 " | ||
+ | - Click on available plug-in eg. Board.AD1234 | ||
+ | - Click " | ||
+ | - Click Close (The plug-in should now be available for use) | ||
+ | |||
+ | ===== Contact ACE Support ===== | ||
+ | <note important> | ||
+ | |||
+ | If the above solutions do not resolve your issue, then please use the " | ||
+ | This will generate an email to the ACE support team (and attach any relevant diagnostic files) | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Alternatively please contact ACE support at | ||
+ | [[mailto: | ||
+ | |||
+ | |||
+ | </ | ||
+ | |||
+ | |||