This version (11 Oct 2023 09:55) was approved by Joyce Velasco.The Previously approved version (06 Oct 2023 14:04) is available.Diff

Help and Support

This page aims to provide quick troubleshooting tips to resolve common pitfalls during hardware set up and running the software for the LoRa reference design.

Quick Solutions

There are many things that can go wrong with an ecosystem this complex, but if you are having issues getting the board or software working, here are a few simple things you can try before contacting Analog Devices.

Issue Troubleshooting Points to Consider
No Power Check the power Do you have the USB cable plugged in? What about the DC power jack? If you are using batteries, try replacing your batteries, and see if the board powers up.
The MAX3267 program is not working Power cycle the board Sometimes a flashed program doesn't run properly or can make it difficult to run the debugger. The first thing to try in this case, is to try a known good .HEX or .BIN program into flash (something with quick visible indicators works best).

Hardware, Software, and Documentation Questions

If you have any questions regarding the LoRa base platform, any of the add-on hardware or are experiencing any problems using the software or issues following any of the documentation, feel free to ask us a question via:

When asking a question, please take the time to give a detailed description of your problem such as:

  • the steps you have executed
  • the results you expected you would get
  • and the results you actually got

By providing this information, you will enable us to provide you precise and detailed answers in a timely manner.

Before asking questions, please take the time to check if somebody else already asked the same question. You might just find your question already answered.

Navigation - ADI LoRa
Prev.: Main Page

resources/eval/user-guides/lora-reference-design/help_and_support.txt · Last modified: 11 Oct 2023 09:55 by Joyce Velasco