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====== Help and Support ======

Do you need help or have general support questions, than I hope this page helps you resolve those.  

This  page has a quickstart troubleshooting approach that goes over some very general questions and common pitfalls, but if you have a specific issue which requires more information or detail please contact us through EngineerZone or Email. (links can be found further down on the page where to direct specific questions)

===== What to do When Things Go Wrong =====

There are many things that can go wrong with an ecosystem this complex, but if you are having issues getting the board or software working, here are a few simple things you can try before contacting Analog Devices.

  - Check the Power
    * Do you have the USB cable plugged in?  What about the DC power jack?  Is switch (S5) in the "Wall/USB" position?
    * If you are using batteries, is the switch (S5) in the "BATT" position
      * Try replacing your batteries, and see if the board powers up
  - Program the ADuCM3029
    * Sometimes a flashed program doesn't run properly or can make it difficult to run the debugger. 
    * The first thing to try in this case, is to [[resources:eval:user-guides:eval-adicup3029:tools:adicup3029_hw_drivers#daplink_drive|drag and drop]] a known good .HEX or .BIN program into flash.(something with quick visible indicators works best)
    * If drag and drop is not working, it may be necessary to erase the flash. To do so:  
      - Download and install the CrossCore Serial Flash Programmer from here: [[adi>en/design-center/processors-and-dsp/evaluation-and-development-software/crosscore-serial-flash-programmer.html#dsp-overview]].  
      - Make sure that the USB is selected on the three way UART switch (S2). 
      - Power cycle the ADICUP3029 board while holding down the boot switch (S3) 
      - Select the mbed serial COM port in the CrossCore Serial Flash Programmer, and erase the flash.
      - Then try [[resources:eval:user-guides:eval-adicup3029:tools:adicup3029_hw_drivers#daplink_drive|dragging and dropping]] a .HEX or .BIN file into flash
    * If the mass erase didn't work, and you are trying to drag and drop a large .BIN file on EVAL-ADICUP3029 Rev B hardware, it's possible that the mbed interface file needs to be updated to support your application.
      - Please visit the [[resources:eval:user-guides:eval-adicup3029:tools:adicup3029_hw_drivers#maintenance_drive|Maintenance Drive details]] page in order to put the board in update mode.
      - Once you are in "maintenance mode" you should drag and drop the latest interface file onto your maintenance drive.  That file can be downloaded at the bottom of [[resources:eval:user-guides:eval-adicup3029:tools:adicup3029_hw_drivers|Maintenance Drive Page]].
  - Not receiving/transmitting data to the UART
    * Make sure that the UART switch (S2) is positioned in the correct destination to transmit/receive UART data.
  - I'm trying to program/debug, but I'm getting errors.
    * Check the drives attached to your computer, do you see a mass storage device called **DAPLINK** or **Maintenance**?  If you see the Maintenance drive and your USB is plugged in, then likely the ADuCM3029 isn't being powered, which means the power switch (S5) is likely in the "BATT" position.  Flip it "WALL/USB" and unplug/reconnect your USB cable to your computer, and try to programming again.

This is just a brief self-help guide to troubleshooting common issues.  If you have other questions that need answering please direct those requests to the locations outlined below.

===== Hardware, Software, and Documentation Questions =====

If you have any questions regarding the **base platform**, any of the **shields/pmods** or are experiencing any problems using the **software** or issues following any of the **documentation** feel free to ask us a question. 

  * [[ez>community/analog-microcontrollers/aducm302x|ADuCM3029 support community]] for questions about:
    * ADICUP3029 hardware
    * ADuCM3029 silicon
    * ADICUP3029 software
    * ADICUP3029 documentation 
  * [[ez>community/circuits_from_the_lab|Reference Design support community]] for questions about:
    * Add on Arduino shields from Analog Devices
    * Add on PMODs from Analog Devices 
    * Add on Arduino shield or PMOD documentation

When asking a question please take the time to give a detailed description of your problem. If you are experiencing a problem please state the steps you have executed, the result you expected you would get and the result you actually got. By doing so you enable us to provide you precise and detailed answers in a timely manner.

<note tip>
Before asking questions please take the time to check if somebody else already asked the same question.  You might just find your question already answered.
</note>

===== CrossCore Embedded Studio questions =====

If you have questions regarding the tools and tool chain that is used with the EVAL-ADICUP3029, either post a question or send an email.

  * [[ez>community/dsp/software-and-development-tools/cces| CrossCore Embedded Studio support community]] for questions about:
    * Download/Install issues
    * Build, debug, run, issues
    * Other tools related issues
  * The CrossCore Embedded Studio team can also be emailed using the address below:
    * [[mailto:processor.tools.support@analog.com|processor.tools.support@analog.com]]

// End of Document //
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