This version (13 Dec 2022 21:37) was approved by Harshvardhan Bhatia.The Previously approved version (13 Dec 2022 21:35) is available.
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Table of Contents
Troubleshooting Guide
ADTF3175D
Known Issues
- AB Shift - As the user switches from MP to QMP the AB image shifts alongside the x axis to the right
Troubleshooting
- The GUI cannot find the camera
- Are the lights on the NXP on? One flashing and the other one static?
- Do you get a reply if you run “ping 10.42.0.1” command from cmd?
- No:
- Ensure no apps on pc are connected to the camera
- Disconnect from any VPNs
- Change USB-C cable
- Try connecting a USB-C hub in between camera and PC
- Yes:
- Ensure that the NXP SD card image is the one downloaded from the GUI installer
ADSD3100 or ADTF3175
Known Issues
- Green light on NXP platform turns on, camera is not detected by GUI
- Reconnect the kit to the pc, this can take multiple tries (3-5 times)
- GUI crashes, last line on log (stored in 'log' folder) says: “successfully requested frame!”
- Restart GUI without reconnecting the camera, stream should start
- Some PCs/Laptops might fail PD negotiation. User can connect to camera, however GUI is fails to get frames
- Known laptops that fail
- DELL Precision 5540
- DELL Precision 5560
- Workarounds
- Connect USB-C hub between camera and NXP kit
- Use NXP Image with PD disabled : LINK
Troubleshooting
- GUI unable to find camera
- Log message : 'Failed to write the length of the request string. Error: -2147024463'
- Reconnect camera
- GUI can capture qmp frames only, fps is very slow (<3-5fps)
- Change power mode on laptop to 'Best performance'
- Connect power supply to laptop
- Connect a USB-C Hub with external power supply
- Camera not showing up on drop down menu
- Click 'Refresh Devices' to get updated list
- Disconnect the camera and quit GUI
- Connect the camera and ensure it shows up on Device Manager as UVC Camera
- Start GUI
- GUI stuck
- Typically occurs when mode switching fails. Restart GUI and power cycle camera
- Ensure that camera playback is stopped before switching modes
- GUI Crashes on Play (Windows)
- Use ToF/releases/tag/v3.2.0 or newer
- If above step doesn't work, install OpenCL GPU binaries : Instructions
- Copy the contents from TOF_DepthComputeEngine_Windows-Rel3.0.0\prebuilt_binary\ to TOF_Evaluation_ADTF3175D-Rel3.2.0.1\bin\ folder
/srv/wiki.analog.com/data/pages/resources/eval/user-guides/aditofgui_ts.txt · Last modified: 13 Dec 2022 21:41 by Harshvardhan Bhatia