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resources:eval:user-guides:ad-fmcomms2-ebz:help_and_support [12 Feb 2021 09:41] Ioana Chelaru |
resources:eval:user-guides:ad-fmcomms2-ebz:help_and_support [16 Jul 2021 18:50] Robin Getz add RF Som to title. |
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| - | ====== Help and Support for ADI FMC Cards ====== | + | ====== Help and Support for ADI FMC Cards & RF SoMs ====== |
| - | If you have any questions regarding the AD-FMCOMMS2-EBZ, AD-FMCOMMS3-EBZ, AD-FMCOMMS4-EBZ, AD-FMCOMMS5-EBZ AD-FMCOMMS11-EBZ or ARRADIO board or are experiencing any problems while using the board or following the user guides feel free to ask us a question. Questions can be asked on our [[ez>|EngineerZone support community]]. Calling on the phone, emailing someone directly, will only cause things to get answered in much slower manner. | + | If you have any questions regarding the: |
| + | * ADI FMC Boards : AD-FMCOMMS2-EBZ, AD-FMCOMMS3-EBZ, AD-FMCOMMS4-EBZ, AD-FMCOMMS5-EBZ AD-FMCOMMS11-EBZ | ||
| + | * Arrow ARRADIO board or | ||
| + | * ADI RF SoM (ADRV9364-Z7020, ADRV9361-Z7035 or ADRV9009-ZU11EG) | ||
| + | or are experiencing any problems while using the board or following the user guides feel free to ask us a question. Questions can be asked on our [[ez>|EngineerZone support community]]. Calling on the phone, emailing someone directly, will only cause things to get answered in much slower manner. | ||
| Why EngineerZone? Why can't I get one-on-one email/phone support on the AD9361? The AD9361 is a very complex part - it has over one thousand (1000) different registers with little way to understand (other than experience, and staring at things a long time) what is going on inside the part. The working system crosses many domains (RF, FIR Filter Design, driver software, HDL, user applications). One single person can't understand the entire thing, so a single email, which is forwarded around to multiple places actually takes longer to get questions answered (and has a higher chance of getting lost), than posting them on EngineerZone (Where things are tracked, and closed). Having experts in the field monitor the EngineerZone is a better use of everyone's time, and questions are actually answered faster for those asking. Please use it. | Why EngineerZone? Why can't I get one-on-one email/phone support on the AD9361? The AD9361 is a very complex part - it has over one thousand (1000) different registers with little way to understand (other than experience, and staring at things a long time) what is going on inside the part. The working system crosses many domains (RF, FIR Filter Design, driver software, HDL, user applications). One single person can't understand the entire thing, so a single email, which is forwarded around to multiple places actually takes longer to get questions answered (and has a higher chance of getting lost), than posting them on EngineerZone (Where things are tracked, and closed). Having experts in the field monitor the EngineerZone is a better use of everyone's time, and questions are actually answered faster for those asking. Please use it. | ||
| - | When asking a question please take the time to give a detailed description of your problem. Always include on which carrier platform (ZC706? ZC702? Zed, SocKit, etc) you are currently using the card. If you are experiencing a problem please state the steps you have executed, the result you expected you would get and the result you actually got. By doing so you enable us to provide you precise and detailed answers in a timely manner. | + | When asking a question please take the time to give a detailed description of your problem. Always include on which carrier platform (ZC706? ZC702? Zed, SocKit, FMC carrier, breakout (for SoMs). etc) you are currently using the card. If you are experiencing a problem please state the steps you have executed, the result you expected you would get and the result you actually got. By doing so you enable us to provide you precise and detailed answers in a timely manner. |
| Before asking questions please also take the time to check if somebody else already asked the same question and already got an answer. Please make sure you ask in these forums. EngineerZone is a big place, with lots of places to post questions, and it's possible to ask a question in the wrong place, where no one familiar with these boards/parts/software monitors things, and it will go unanswered forever. Don't get mad if this happens. The problem is between the chair and the keyboard (you). If you are posting in the right place, and the question is unanswered for a few working days, please bump the thread (we are human, and sometimes miss things). | Before asking questions please also take the time to check if somebody else already asked the same question and already got an answer. Please make sure you ask in these forums. EngineerZone is a big place, with lots of places to post questions, and it's possible to ask a question in the wrong place, where no one familiar with these boards/parts/software monitors things, and it will go unanswered forever. Don't get mad if this happens. The problem is between the chair and the keyboard (you). If you are posting in the right place, and the question is unanswered for a few working days, please bump the thread (we are human, and sometimes miss things). | ||
resources/eval/user-guides/ad-fmcomms2-ebz/help_and_support.txt · Last modified: 16 Jul 2021 18:50 by Robin Getz