This version (24 Nov 2023 15:11) was approved by Andre Straker-Payne.The Previously approved version (08 Mar 2023 11:12) is available.
Table of Contents
Troubleshooting Guide
EVAL-ADTF3175D-NXZ
Known Issues
- AB Shift - As the user switches from MP to QMP the AB image shifts alongside the x axis to the right
Troubleshooting
- The GUI cannot find the camera
- If LEDs on NXP are on :
- Do you get a reply if you run “ping 10.42.0.1” command from cmd?
- No:
- Ensure no apps on pc are connected to the camera
- Disconnect from any VPNs
- Try different USB-C port
- Change USB-C cable
- Try connecting a USB-C hub in between camera and PC
- Yes:
- Ensure that the NXP SD card image is the one downloaded from the GUI installer
- If LEDs on NXP are off :
- Try different USB-C port
- Change USB-C Cable
- Use HUB with external power
- Result of a missing tofi_processor.obj.
~/Analog Devices/TOF_Evaluation_ADTF3175D-Rel3.2.0/bin$ ./ADIToFGUI
Conn established
Connection Closed
Conn established
Failed to load the compute engine
Failed to initialize OpenCL config
Failed to initialize TOFI Processor Config
Segmentation fault (core dumped)
EVAL-ADSD3100-NXZ or EVAL-ADTF3175-NXZ
Known Issues
- Green light on NXP platform turns on, camera is not detected by GUI
- Reconnect the kit to the pc, this can take multiple tries (3-5 times)
- GUI crashes, last line on log (stored in 'log' folder) says: “successfully requested frame!”
- Restart GUI without reconnecting the camera, stream should start
- Some PCs/Laptops might fail PD negotiation. User can connect to camera, however GUI is fails to get frames
- Known laptops that fail
- DELL Precision 5540
- DELL Precision 5560
- Workarounds
- Connect USB-C hub between camera and NXP kit
- Use NXP Image with PD disabled : LINK
Troubleshooting
- GUI unable to find camera
- Log message : 'Failed to write the length of the request string. Error: -2147024463'
- Reconnect camera
- GUI can capture qmp frames only, fps is very slow (<3-5fps)
- Change power mode on laptop to 'Best performance'
- Connect power supply to laptop
- Connect a USB-C Hub with external power supply
- Camera not showing up on drop down menu
- Click 'Refresh Devices' to get updated list
- Disconnect the camera and quit GUI
- Connect the camera and ensure it shows up on Device Manager as UVC Camera
- Start GUI
- GUI stuck
- Typically occurs when mode switching fails. Restart GUI and power cycle camera
- Ensure that camera playback is stopped before switching modes
- GUI Crashes on Play (Windows)
- Use ToF/releases/tag/v3.2.0 or newer
- If above step doesn't work, install OpenCL GPU binaries : Instructions
- Copy the contents from TOF_DepthComputeEngine_Windows-Rel3.0.0\prebuilt_binary\ to TOF_Evaluation_ADTF3175D-Rel3.2.0.1\bin\ folder
- Data_collect failed to capture frames
- Check if config.json is pointing to correct RawToDepthAdsd3500_xxxxx.INI files.
- Check the content of RawToDepthAdsd3500_xxxxx.INI files.
- For MP, lr-native, sr-native in respective RawToDepth.INI files
- inputFormat should be “mipiRaw12_8”
- bitsInAB should be “16”
- Check if the config.json and RawToDepthAdsd3500.ini files are in proper format for respective operating systems. If not convert the file to specific operating system format and re-run the command.
- Unexpectedly low frame rate:
- Source can be:
- A USB 2.0 cable - USB 3.0 Type C to Type C is strongly recommended.
- A USB port that is being used by other devices
- Inappropriate MTU size on the host - An MTU size of 10,000 is recommended.
- The tool iPerf3 can be used to measure network bandwdith over USB. iPerf3 can be installed on Linux and Windows. An appropriate bandwidth is above 1Gbps.
- On some Linux system it may be necessary to increase the MTU size to 10000.
resources/eval/user-guides/aditofgui_ts.txt · Last modified: 24 Nov 2023 15:07 by Andre Straker-Payne